Product Description

The 2021 Comprehensive Accreditation Manuals provide the key information your health care organization needs to achieve and maintain continuous standards compliance and experience operational improvement. Each Comprehensive Accreditation Manual describes the current accreditation process and includes all the accreditation requirements that must be met to achieve The Gold Seal of Approval^®:

• All standards effective January 1, 2021
• Icons to help navigate documentation requirements and risk areas addressed in the Focused Standards Assessment
• Details about The Joint Commission’s accreditation process, policies, and procedures
• Additional chapters on required written documentation, the early survey process, Quality Check, and more

In response to customer demand, you can now choose from a hard copy or PDF manual in four accreditation settings—ambulatory care, behavioral health care and human services, home care, and hospitals. This new PDF option—available as a single-user or site license—puts the content of the manuals a simple search away! It provides you with direct digital access to the standards and elements of performance (effective January 1, 2021) you need to reference.

Click here for the abridged versions of the hospital, ambulatory care, or behavioral health care and human services manuals. A 2021 Update Service is available to keep your CAMH, CAMAC, CAMBHC, or CAMHC up to date—or to update your current manual.

Note: We do not offer hard copy or PDF manuals for all Joint Commission accreditation programs. If you are interested in accreditation standards for office-based surgery centers, they are available only electronically through the E-dition, found on your Joint Commission Connect^TM extranet site or available for purchase.

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 770 238 0454 outside the US) or via email at jcrcustomerservice@pbd.com to have a proforma invoice created and emailed directly to you.