As a team, our instructors and mentors bring the experience of the Joint Commission Center for Transforming Healthcare’s innovative work with leading health care systems and hospitals to you. They provide training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement® (RPI) tools and methods. Our teams’ expertise comes from guiding health care providers exclusively in applying RPI principles to their own patient safety and quality processes, such as improving hand hygiene, improving emergency department turnaround times, or reducing medication errors, as well as operational processes, such as improving bed turnover times, reducing billing errors, or reducing staff turnover.
A team of certified process improvement experts with experience applying Lean, Six Sigma and change management skills specifically within health care settings will be guiding and mentoring the participants in this program.
Listen to one of our black belts talk about process improvement in healthcare
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Klaus Nether, D.H.Sc., MMI, MT (ASCP) SV
Dr. Nether is the Executive Director, High Reliability Product Delivery at the Joint Commission Center for Transforming Healthcare. He leads the delivery of Center products, ensuring that these adhere to high reliability principles and Robust Process Improvement concepts. Dr. Nether is also responsible for Center solution development activities, both domestic and international. Prior to this role at the Center, Dr. Nether was a Master Black Belt in the Department of Robust Process Improvement at The Joint Commission. In this role, he supported the Joint Commission’s activities associated with establishing and sustaining a RPI culture which includes the use of Six Sigma, Lean, and formal change management.
Prima Romulus, MBA
Prima Romulus is a Lean Six Sigma Black Belt and a Project Lead for the Joint Commission Center for Transforming Healthcare. She currently leads and co-leads projects with external organizations nationwide in their efforts to achieve sustainable improvements in patient-care initiatives with the use of Robust Process Improvement methodology. She also helps to develop the Targeted Solutions Tool® (TST®), a process improvement application that helps identify tailored solutions to some of health care’s most critical safety and quality problems. Prima’s role is also integral to the Center for Transforming Healthcare’s mission to transform health care into a high-reliability industry in collaboration with health care organizations as she trains and mentors both internal and external Lean Six Sigma Green Belt Candidates in adopting and using RPI tools for improvement projects as well as in their everyday work activities.
Ziad Karam, MPH
Ziad Karam is a Lean Six Sigma and Change Management Black Belt for High Reliability Initiatives at the Joint Commission Center for Transforming Healthcare. He is responsible for leading and coordinating activities supporting the adoption of high reliability practices with hospitals and state hospital associations. He also leads both internal and external improvement projects and facilitates engagements to help organizations prioritize their efforts on their high reliability journey. He is involved in the work that the Center conducts in collaboration with hospitals related to High Reliability initiatives and spread of Robust Process Improvement methodology. This included the use of the Targeted Solutions Tool, a process improvement application that addresses some of health care’s most critical safety and quality problems. He assisted with the management of all aspects of the Oro® 2.0 High Reliability Organizational Assessment and Resources application including content development, data extraction and analysis.
Teena V. Wilson
Ms. Wilson is an Executive Change Management Coach and has over 25 years of project and operational leadership experience. She is an experienced Joint Commission certified Master Change Leader and Green Belt with strong leadership and communications skills. She is responsible for teaching, mentoring and coaching on the Robust Process Improvement tool set with emphasis on Facilitating Change™, Meeting Facilitation, and Advanced Meeting Facilitation methodologies, and tools to positively affect process improvement, change management, leadership effectiveness and team development.
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