Introducing CMSAccess®, a convenient, all-in-one portal to the latest information about Medicare certification, requirements, and survey methodology for both accredited and non-accredited hospitals.

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U.S. Standards
Product Description

Product Description

At last, a fast and organized way to connect to CMS guidelines, transmittals, interactive forms, personal e-mail alerts, publications, survey processes, and more. From completing the Medicare Statement of Deficiencies and Plan of Correction (CMS Form 2567) to your 23 CoP survey readiness checklist, you'll have easy access to useful tools, tips, timelines, and forms for maintaining continuous compliance with Medicare Conditions of Participation (CoPs).

CMSAccess delivers an integrated toolkit of CMS resources to help you achieve peak performance.

For hospitals to participate in and receive payment from the Medicare and Medicaid programs, they must meet the eligibility requirements for program participation and obtain a certification of compliance with the Conditions of Participation (CoPs) set forth in federal regulations. CMSAccess provides a one-stop resource for useful actionable information about the Medicare certification and its requirements.

Note: CMSAccess and its contents are neither sponsored nor endorsed by the Centers for Medicare & Medicaid Services.


License Type

License Type

This product is only available as a site license. Unlimited number of users within your organization can access this product. CMSAccess is not supported by a proxy link.

The following browsers are supported:

  • Google Chrome. Download for: Windows | Mac
  • Firefox. Download for: Windows | Mac (Upgrading to the latest version is strongly encouraged.)
  • Internet Explorer. Download for: Windows (We support IE10, but upgrading to the latest version  is strongly encouraged.)
  • Safari. Download for: Windows | Mac

View Terms and Conditions of use.



Need a demo for CMS Access? Click here



Want to attend a live training for CMS Access? Click here

Have questions?  For sales questions please contact or for support, contact or 877.223.6866 (option 2, 8:30 am - 5:00 pm CT).



Need assistance with your CMS survey or 2567? Contact us and one of our consultants would be happy to help.



Read our comprehensive frequently asked questions about CMSAccess.

If you have additional questions please contact us via email and we will respond within one business day.

eProducts FAQs:

How are eProducts accessed after purchase?

Once software is purchased, all access details will be emailed to the license owner indicated during the purchase.

Who can I contact for technical support with my software?

Please call the JCR Technical Support team at 877.223.6866 (option 2) or email

Do I need any special IT support to use any eProducts software?

No, all of the software products are web-based programs so there is not a requirement for additional IT.  If you do have technical issues/questions with the software, call the JCR Technical Support team at 877.223.6866 (option 2) or email

What is E-dition?

E-dition provides online access to the Joint Commission standards and elements of performance. It has the same content as the Comprehensive Standards Manual. 

Check out the E-dition Product page here for more details.

Do I need to order E-dition if I have Tracers with AMP®?

Whichever Tracers with AMP® accreditation program you purchase, that E-dition accreditation license is included.   

Is the content of the printed manual (CAM) the same content as E-dition?

Yes, E-dition includes all of the content in the printed manual.

What is Tracers with AMP®?

Tracers with AMP can give you the tools you need to efficiently manage risk and help your organization stay survey-ready. This web-based software solution anticipates, reduces and reports risk across your organization—putting you in control. You can analyze performance, compare sites and departments, and prioritize improvements with user-friendly dashboards and easy-to-build, automated reporting. It creates transparency for you and your leaders and supports your ability to take action.

Check out our Tracers with AMP product page here for more details.

Will my organization’s data be migrated from Tracers with AMP® year over year?

Data including scoring, organization notes, plans of action and associated documents will be migrated. Scores will be migrated for EPs that have not been identified as having been revised by The Joint Commission. For those EPs that had a significant change the score will be reset to "Not Score", but all other information will be migrated.

Do I need to buy E-dition if I have ECM Plus®?

ECM Plus is only offered for the Hospital program. E-dition Hospital Program is included with the purchase of ECM Plus.  However, all other Joint Commission accredited programs (Ambulatory, Home Care, Laboratory, Behavioral Health, etc.) would need to purchase E-dition for those programs if they want online access.

Is there a preview available ofTracers with AMP®?

Yes, demonstrations are available to preview Tracers with AMP®. Click here to register for a demonstration of Tracers with AMP®, then click the "Register for a Demonstration" tab to find available dates.

Which programs/settings in my organization can utilize Tracers with AMP®?

Tracers with AMP® is available for the Hospital, Ambulatory, Behavioral Health, Critical Access Hospital, Home Care, Laboratory, Nursing Care Center, and Office Based Surgery programs.

Are any other standards or requirements included in Tracers with AMP®?

Yes. Disease-Specific Care and Advanced Disease Specific Care standards and elements of performance are included with the Tracers with AMP® purchase. 

CMS Conditions of Participation are available for the Hospital and Critical Access Hospital programs for an additional fee.  Visit the Tracers with AMP®product page here and select Hospital – Plus CMS or Critical Access Hospital – Plus CMS for additional details and pricing information.

Is Tracers with AMP® for organizations not yet using tracer methodology or is it geared to organizations with a robust tracer program?

The answer is both. Tracers with AMP® has many tracer templates and a vast library of questions for all organizations regardless of how robust your current tracer program is. The platform also allows you to create custom tracer templates based on tools that have already been developed by your organization.

What type of reporting does Tracers with AMP® offer?

The Tracers with AMP® platform offers multiple options for reporting. There is an Analytics feature that presents Tracers with AMP data in dashboard visual form. There are also many other reports in the product including SAFER™ Matrix, departmental comparison, tracer aggregate and top priorities with custom filtering options.  There are also enterprise level reports for leadership to provide a snapshot of compliance across a health system.

What is guest access and what do users have access to?

Guest access is available in E-dition and Tracers with AMP®.  In E-dition, the user has access to the standards manual.  In Tracers with AMP®, the user has the ability to add observations to a specific tracer without the program administrator needing to create a profile for the user.

What training is included with my Tracers with AMP® purchase?

The Resource Library within Tracers with AMP® contains User Guides, instructional videos and optional webinars you can register for which can help answer many common questions. JCR Technical Support is also available to assist you or answer any questions that you might have.  Please call 877.223.6866 (option 2) or email

Is Tracers with AMP® available for mobile devices?

Yes, Tracers with AMP® is optimized for mobile devices. You can download the mobile application called JCR Tracers and access after purchase. JCR Tracers is utilized for collecting tracer observations on the go.

Additional questions?

Request More Information

Payment Options

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

  1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  2. Enter your billing and shipping details. Select "Continue."
  3. The next screen will be a full summary of your order.
  4. On the bottom right, there is a section titled "Create Proforma Invoice."
  5. Click the "Proforma Invoice" button. (See image below.) 
  6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 770 238 0454 outside the US) or via email at to have a proforma invoice created and emailed directly to you.


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