How is the Digital Learning Center accessed after purchase?
Once the subscription is purchased, all access details will be emailed to the license owner indicated during the purchase.
Who can I contact for technical support?
Please call the JCR Technical Support team at 877.223.6866 (option 2) or email email@example.com.
Do I need any special IT support?
The product is a web-based program so there is not a requirement for additional IT. If you have technical issues/questions, call the JCR Technical Support team at 877.223.6866 (option 2) or email firstname.lastname@example.org.
JCR Learning Management System is tested with the browsers listed below:
Google Chrome - latest two versions
Mozilla Firefox - latest two versions
Apple Safari - latest version
Microsoft Edge – latest two version
We recommend Google Chrome for the best experience.
Is the content always applicable and relevant to The Joint Commission’s standards?
Yes. Our content is available on-demand and is great for all levels of experience, from brand new to accreditation, to experienced quality and regulatory leaders. And it’s all developed, organized, curated, and regularly updated by JCR subject matter experts.
What is Digital Learning Center?
The Digital Learning Center is a service provided to healthcare organization personnel members with a paid, annual subscription. Users do not purchase individual regulatory and accreditation videos, but rather this premium subscription gives access to all the content contained on the platform. Our digital educational platform enables Health Care Systems the ability to access and deploy an enterprise-wide accreditation and compliance curriculum. This includes all JCR digital content such as webinars and videos as well as curated content from our publications team providing all the materials to properly prepare for survey.
Which programs/settings in my organization can utilize the Digital Learning Center?
The content is dynamic and continuously updated by our subject matter experts to address current hot topics, best practices, and Joint Commission standards updates. Current focus areas include accredited health care settings—for hospitals, critical access hospitals, ambulatory care, behavioral health care and human services, home and hospice care, laboratory, and disease-specific care—and the Centers for Medicare & Medicaid Services (CMS).
What educational content is available in the catalog?
Our course catalog focuses on compliance issues and strategies across health care settings, plus CMS compliance for deemed hospitals. Current content:
Annual webinar series (Breakfast Briefings for Hospitals, Ambulatory Care, and Behavioral Health Care and Human Services) explaining new and updated requirements by accreditation program
CMS Readiness webinar series for hospitals
JCR Quality and Safety Network [JCRQSN]monthly video series featuring common compliance challenges as well as CMS requirements for hospitals
The Source and EC News monthly digital newsletters with accreditation compliance strategies and case studies across health care settings
PolicySource: P&Ps for Compliance with Joint Commission Requirements (Ambulatory Care, Behavioral Health Care and Human Services, Home Care, Hospital and Critical Access Hospital. Nursing Care Center and Laboratory coming in August 2021.)
A Resource Center featuring select, best-selling JCR eBooks on accreditation compliance, mock tracers, and more across health care settings.
Click here for a comprehensive listing of the content (this list is subject to change).
Is Continuing Education credit available?
Yes, each user is eligible to earn and track their own continuing education credits and download certificates for credits earned.
What training is included with my Digital Learning Center purchase?
JCR will provide training materials and job aides for clients to use and manage JCR’s LMS.
The client can contact JCR Support by phone or email. Customer Technical Support phone number is 877-223-6866 (option 2) available Monday to Friday 8:30am – 5:00pm Central Time. For after hours, weekends and holidays you can leave a voicemail to the Customer Technical Support voicemail box and the team will get back to you within one business day. The email address is email@example.com. Support is included at no additional charge.
Is the Digital Learning Center available for mobile devices?
Yes, the Digital Learning Center is optimized for mobile devices. You can download the mobile application called SkyPrep and access after purchase.