Product Description

• Identifying gaps in quality and working in teams to close those gaps
• Exploring the intersection of quality improvement and excellent health outcomes for all patients
• Finding scientific evidence for clinical improvement
• Identifying a focus for improvement
• Understanding process literacy, culture, content, and systems in health care
• Analyzing data for decision making
• Using measurement tools to gain insight
• Understanding and implementing change
• Spreading and sustaining improvement
• Publishing and presenting the improvement
• Using improvement tools

• Clinical problem-solving and teamwork vignettes
• Chapter objectives and study questions to assess learning
• Comparisons between types of measurement tools and their practical applications
• Updated SQUIRE publishing guidelines and presentation strategies
• Downloadable tools, worksheets, and resources

• Nursing and medical students as well as other health profession students
• Resident physicians
• Health professional educators
• Nursing and medical leadership
• Any clinician who wants to better understand performance improvement

Table of Contents

Click on the Table of Contents below for details.

Table of Contents

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card or a Paypal account available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Product Support at 888-527-9255, option 5 (+1 630 268 2990 outside the US) or via email at orders@jcrinc.com to have a proforma invoice created and emailed directly to you.

Thank you.