Getting the Board on Board: What Your Board Needs to Know About Quality and Patient Safety, Third Ed
U.S. Standards

Getting the Board on Board: What Your Board Needs to Know About Quality and Patient Safety, Third Edition

Orient hospital board members to key accreditation, patient safety, and quality issues and players with this concise overview! Foreword by Paul Keckley of The Keckley Report!

Release Date: November 2016. 165 pages.

This book is based on domestic Joint Commission standards, but the foundational principles are applicable internationally.

  • site license allows this ebook to be shared among unlimited users but only within one facility or site, either by posting to a secure intranet site or by providing other means of secure access.
  • system license allows this ebook to be shared among unlimited users within all facilities or sites within a health care system, either by posting to a secure intranet site or by providing other means of secure access. Please contact JCR Customer Service (877.223.6866 option 1) for pricing of a system license.

$55.00 - $220.00
Product Description

Product Description

“Board members retain as much responsibility for quality and safety as for the financial surety of their organizations.”


Getting the Board on Board What Your Boards Needs to Know About Quality and Safety, Third Edition, deepens health care board members’ understanding and commitment to patient safety and quality of care, including why they are such vitally important issues for boards to manage. This latest edition provides more tips and features with a patient focus for new health care board members. 

Key Topics:

  • An overview of patient safety and quality issues and players
  • How accreditation supports high quality patient care and patient safety
  • High reliability and zero patient harm
  • Restructuring the board to prioritize safety
  • Measurement and improvement to reduce safety risks and ensure high quality care

Key Features:

  • Conversation Starters: Questions board members can pose to senior leaders and staff in their organizations to spur discussion
  • Call to Action: Suggested steps board members can take leading the way to quality and safety within their organizations
  • Sidebars exploring related topics such as Joint Commission Leadership standards
  • New case examples highlighting boards that prioritize safety
  • Foreword by Paul Keckley of The Keckley Report

Key Audience:

  • New (and existing) board members in all types of health care organizations
  • Health care leaders and staff that work with board members

Joint Commission Resources, Inc. (JCR), a wholly controlled, not-for-profit affiliate of The Joint Commission, is the official publisher and educator of The Joint Commission.

JCR is an expert resource for health care organizations, providing advisory services, educational services and publications to assist in improving quality and safety and to help in meeting the accreditation standards of The Joint Commission. JCR provides advisory services independently from The Joint Commission and in a fully confidential manner.

Table of Contents

Table of Contents



Chapter 1: Overview of Quality and Safety in Health Care Organizations

Board Responsibilities for Quality and Safety
Accountability via Transparency
Factors Affecting Quality and Safety
Patient Engagement
Affordable Care Act 
Safety Culture and Communication
Performance Improvement
Common Areas of Concern in Quality and Safety
Fire Protection
Infection Prevention and Control
Medication Management
Health Information Technology 
Emergency Management
Hand-Off Communication
Quality and Safety Organizations 
The Joint Commission
Centers for Medicare & Medicaid Services 
Institute for Healthcare Improvement 
Health and Medicine Division of the National Academies of Sciences, Engineering, 
and Medicine 
National Patient Safety Foundation 
National Quality Forum 
Agency for Healthcare Research and Quality 
The Leapfrog Group
The Next Step

Chapter 2: Introduction to The Joint Commission

Joint Commission Accreditation 
Accreditation as a Proven Approach
Accreditation as a Value Equation
Accreditation Requirements
Accreditation Requirements for the Board
The Joint Commission Accreditation Process
The On-Site Survey
Tracer Methodology
Continuous Compliance
Quality Reports® and Quality Check®
The Joint Commission and Performance Measurement 
Accountability Measures
The ORYX® Initiative
Library of Other Measures
Alignment with CMS Measures
The Joint Commission and Patient Safety
Learning from Patient Safety Events 
Leadership in Patient Safety 
Reporting and Responding to Patient Safety Events
Risk Management to Prevent Patient Safety Events
The Patient’s Role in Patient Safety
The Joint Commission and High Reliability
High Reliability Principles
Framework of Changes for the Journey to High Reliability
High Reliability: Looking Forward
The Next Step

Chapter 3: The Board’s Role in Improving Quality and Safety

Board Engagement in Quality and Safety
Putting Quality and Safety at the Top of the Board Agenda
Creating a Board-Level Quality and Safety Committee 
Engaging the Board in Patient-Centered Activities
Board Accountability in Organizational Operations
Encouraging Organizational Accountability via Transparency
Promoting Leadership Accountability Through Evaluation
Providing Incentives for Accountability
Clarifying Leadership Accountability for Change
Ensuring Board-Management Collaboration for Accountability
Board Participation in Performance Improvement
Focusing on System Information for Performance Improvement
Determining Performance Improvement Priorities and Allocating Resources
Monitoring Performance Improvement Results
Using Dashboards to Oversee Performance Improvement
Submitting Written Reports on Performance Improvement
Board Awareness of Regulations
Reviewing Joint Commission Requirements
Satisfying CMS Conditions
Addressing Other Government Regulations
Development of a Multidisciplinary Board
Seeking Physician Leadership and Insight
Valuing Nurse Experience and Adaptability
Recognizing Pharmacist Expertise and Management
Development of an Effective Board
Governing vs. Managing
Admitting Limitations
Trusting and Communicating
Development of a Learning Board
Bringing in a Quality and Safety Expert
Listening to Frontline Staff
Soliciting Patient Testimonials
Finding Additional Learning Opportunities
The Next Step


About the Foreword Writer

Paul H. Keckley, PhD, a strategic health care policy analyst and widely known industry expert, is the principal of The Keckley Group. He earned his bachelor of science degree from Lipscomb University and his master of arts and doctor of philosophy from Ohio State University. Keckley has written three books and published hundreds of articles in the health care field, and is the Managing Editor of The Keckley Report, a health care policy analysis, and writes a monthly column for Health and Hospital Networks.

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