As a team, our instructors and mentors bring innovative work with leading health care systems and hospitals to you. They provide training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement® (RPI) tools and methods. Our teams’ expertise comes from guiding health care providers exclusively in applying RPI principles to their own patient safety and quality processes, such as improving hand hygiene, improving emergency department turnaround times, or reducing medication errors, as well as operational processes, such as improving bed turnover times, reducing billing errors, or reducing staff turnover.
A team of certified process improvement experts with experience applying Lean, Six Sigma and change management skills specifically within health care settings will be guiding and mentoring the participants in this program.
Klaus Nether, D.H.Sc., MMI, MT (ASCP) SV
Dr. Nether is the Executive Director, High Reliability Product Delivery at Joint Commission Resources. He ensures our products adhere to high reliability principles and Robust Process Improvement concepts. Dr. Nether is also responsible for solution development activities, both domestic and international. Prior to this role, Dr. Nether was a Master Black Belt in the Department of Robust Process Improvement at The Joint Commission. In this role, he supported the Joint Commission’s activities associated with establishing and sustaining a RPI culture which includes the use of Six Sigma, Lean, and formal change management.
Prima Romulus, MBA
Prima Romulus is a Certified Lean Six Sigma Black Belt Project Lead and Master Change Leader at Joint Commission Resources. She currently leads collaborative projects with healthcare organizations in their efforts to achieve sustainable improvements in patient safety and quality initiatives. She also helps develop process improvement programs in hospital systems nationwide to help them identify talent that will embed a continuous improvement mindset throughout the organization and target the key issues that are aligned to their strategic goals. This has given her the opportunity to have an impact in tailoring solutions to some of health care’s most critical safety and quality problems. Prima’s role as Executive Change Management and Process Improvement Coach and Trainer is integral to transforming healthcare into a high-reliability industry.
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