Event Description

Change is not easy, especially in health care. With COVID-19, now more than ever, it requires everyone working together effectively in pursuit of common goals. It starts when leaders strategically empower managers and employees to seek process improvement at every turn. 

In this two day training, you will learn how incorporating formal change management methods can help you gain buy-in, acceptance, and accountability to ensure the success and sustainability of any Change Initiative .

Why Attend

Facilitating Change can help you:

• Understand how culture can help and hinder change efforts.
• Learn the four components of the Facilitating Change^® Model.
• Learn and take away practical tools to facilitate change and sustain the gains of improvement.
• Immediately apply your toolkit to all change initiatives and in your daily work.

Training includes:

• Two half-day interactive trainings over Zoom:
  • Day 1 – 10:00am – 3:30pm CST
  • Day 2 – 10:00am – 3:00pm CST

 Click HERE for our easy guide for how to register a new account.

Prefer Live assistance? Call our Customer Service at 877-223-6866 (option 1, Monday through Friday from 8:00 am to 5:00 pm ET) and they will place the order for you and / or help you register for an account.

Faculty

Our faculty provides training and interactive sessions to allow participants to grasp and practice high reliability and change management concepts that can be used in your daily work or when leading major change initiatives in your organization.  They are all Certified as Master Change Leaders and have a wealth of experience from partnering with health care leaders around the world in their efforts to successfully apply this methodology and embed a culture of safety with buy-in, acceptance, and accountability from all key stakeholders.

Here are some of their comments:

“The course proved to be an excellent starting point for our senior leaders to learn how they can use tools and techniques in their daily work to build buy-in and engagement, overcome resistance, and sustain gains needed for successful change. Two days of participatory learning and training kept a diverse cross section of our leaders engaged and the facilitators for the training maximized the benefit for our leaders. Highly recommended.”

– J Michael Henderson, MB. ChB., Chief Medical Officer, University of Mississippi Medical Center

“This engagement has been a wonderful experience for our organization! Sessions were informative, engaging and all participants left inspired to take these tools back to their facilities and begin to incorporate these change methods into their daily practices to support highly reliable safe patient care. A real home run!”

– Health System Chief Medical Officer

CE Credit Hours

Before registering for a program check for updates from your state, county or city on a regular basis to make sure it will be acceptable for your license/certification renewal.

Location

This is a virtual course, that will be delivered via Zoom and our SkyPrep Learning Management System.  

Course Work

Leaders Facilitating Change Course Work:

• Introduction to Facilitating Change^®
  Overview on how change affects people and the importance of change management in any change initiative.
• Facilitating Change^® Model
  An introduction to The Joint Commission’s change management model, Facilitating Change^®.
• Plan Your Project
  Learn how to identify the many aspects of culture that your change will affect, define your problem, identify key stakeholders, engage the right people, and begin to build the need for change.
• Inspire People
  Learn how to build support for your change, make it personal for people to ensure they know what’s in it for them, identify and overcome resistance, and how, as leaders, you should lead change in your organization.
• Launch the Initiative
  Learn strategies to make sure that your operations and infrastructure is aligned to support your change, identify various aspects of operations and how they could potentially impact your change, and develop a communications strategy to help get the word out.
• Support the Change
  Learn how to identify and overcome cultural roadblocks, monitor progress, and sustain the gains of your change.

Payment Options

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment. Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, your registration may not be received in time and your seat may not be reserved. You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

To take advantage of this option:

1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
2. Enter your billing and shipping details. Select "Continue."
3. The next screen will be a full summary of your order.
4. On the bottom right, there is a section titled "Create Proforma Invoice."
5. Click the "Proforma Invoice" button. (See image below.) 
6. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866, option 1 (+1 630 268 2990 outside the US) or via email at JCRCustomerService@jcrinc.com to have a proforma invoice created and emailed directly to you.

Details

Payments
Payments submitted by check take up to 14 days to process.  If you are registering for a program less than 14 days away, please pay with a credit card or your registration may not be received in time and your seat may not be reserved.
You will not have access to electronic program materials until your payment has been received. We strongly recommend credit card payments for any events less than 14 days away.

Cancellations, Substitutions, and Transfers

Registration and Cancellations:
Registration is nontransferable between JCR education programs due to variability in program sponsors. If you find that you cannot attend at your scheduled time, you may send an alternate in your place or request approval to attend at a subsequent scheduled date. Please email your request for alternate attendee or scheduling change no later than 24 hours prior to the event start to JCRCustomerService@jcrinc.com. Please include the alternate's full name, title, credentials, address, phone and e-mail. Due to the extensive planning for the event, unfortunately we do not accept attendee cancellations or refunds unless the class is cancelled by JCR.

Event Cancellations:
JCR reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by calling Customer Service at 877.223.6866, option 1. Joint Commission Resources is not responsible for a registrant's travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled.

Americans with Disabilities Act
If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please e-mail Customer Service.

Conflict of Interest
Joint Commission Resources maintains control over all continuing education content provided to ensure content integrity and minimize educational bias. All education planners, faculty, content reviewers, authors, and others involved with continuing education activities disclose influencing relationships, or lack thereof, including financial or commercial interests. The Joint Commission ensures the accuracy and consistency of the application of accreditation criteria to ensure appropriateness of relationships and affiliations that may impact educational content.

Program Agendas and Faculty

Agendas are subject to change because we are always striving to improve the quality of your educational experience. Joint Commission Resources may substitute faculty with comparable expertise on rare occasions necessitated by illness, scheduling conflicts, and so forth.

Customer Service: 877-223-6866, option 1